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  1. Onboarding
  • Guides
    • Onboarding
      • Quick Start: Sending Your First WhatsApp Message
      • Understanding the WhatsApp Business Platform
      • Prerequisites: What You Need Before You Begin with SendZen
      • Creating and Verifying Your Meta Business Account
      • Navigate Meta Business Manager from SendZen (via My WABA → View Status)
      • Inviting Team Members and Assigning Roles
      • Registering Your Phone Number for the WhatsApp Business API
      • Choosing and Connecting a Phone Number: New vs. Existing Numbers
      • Common Onboarding Issues and How to Resolve Them
      • How to Increase Your Messaging Limits
      • Managing Payments and Billing
      • Why Was My Display Name Rejected?
      • Start Verification Button Greyed Out? Here’s What to Do
      • Migrating Your Number from Another Business Solution Provider (BSP)
  1. Onboarding

Prerequisites: What You Need Before You Begin with SendZen

Introduction#

Before you can start sending WhatsApp messages using SendZen, it’s important to make sure your business setup meets certain requirements. This guide outlines all the necessary accounts, documents, and setup you need before beginning your SendZen WhatsApp integration.

1. Active SendZen Account#

You must have an active SendZen account to access the WhatsApp API.
Requirements:
Sign up with a valid email address
Provide your basic business details
Access your API credentials from the SendZen dashboard
These credentials will authenticate all API requests when integrating WhatsApp messaging.

2. WhatsApp-Compatible Phone Number#

SendZen requires a phone number that has never been registered on WhatsApp.
Guidelines:
Must be able to receive OTP or verification calls/SMS
Use a dedicated number to avoid conflicts with personal or existing WhatsApp accounts

3. Meta (Facebook) Business Account#

A Meta Business Account (Facebook Business Account) is required to access the WhatsApp Business API.
Requirements:
Meta Business Account to manage WhatsApp assets
Admin-level access to your business account
Company details matching official records
Approval from Meta may take 1–5 days

4. Business Profile Setup#

Before onboarding, prepare your WhatsApp Business profile details:
Business name (must comply with WhatsApp naming guidelines)
Business category
Website URL
Business email
Business description
This information is required for registration and to activate your WhatsApp account.

5. Documents and Other Requirements#

To get an official WhatsApp API account via SendZen, you’ll need the following documents:
Email Address – For account creation and notifications
Live Website URL – Required for business verification
Meta (Facebook) Business Account – To manage WhatsApp assets
Dedicated WhatsApp Phone Number – Must never have been registered on WhatsApp
Business Formation Document – Company registration or incorporation certificate
Business Address Proof – Tax certificate, utility bill, or government-issued document
Having all documents ready helps speed up the verification process.

6. Messaging Limits & Policies#

Message limits depend on your WhatsApp Business tier and verification status
Numbers will not get banned unless reported or blocked by a large number of users over consecutive days
Meta charges a per-message fee, which must be paid directly to Meta

Conclusion#

Having all these prerequisites ready ensures a smooth and fast onboarding experience with SendZen’s WhatsApp Business API. By preparing your account, phone number, business profile, documents, and messaging setup ahead of time, you’ll be fully equipped to start sending WhatsApp messages and scale your communication effectively.

Next pages to read#

Registering Your Phone Number for the WhatsApp Business API
Managing Message Templates
How to Increase Your Messaging Limits
Modified at 2025-12-19 16:28:41
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Understanding the WhatsApp Business Platform
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Creating and Verifying Your Meta Business Account
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