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  1. Onboarding
  • Guides
    • Onboarding
      • Quick Start: Sending Your First WhatsApp Message
      • Understanding the WhatsApp Business Platform
      • Prerequisites: What You Need Before You Begin with SendZen
      • Creating and Verifying Your Meta Business Account
      • Navigate Meta Business Manager from SendZen (via My WABA → View Status)
      • Inviting Team Members and Assigning Roles
      • Registering Your Phone Number for the WhatsApp Business API
      • Choosing and Connecting a Phone Number: New vs. Existing Numbers
      • Common Onboarding Issues and How to Resolve Them
      • How to Increase Your Messaging Limits
      • Managing Payments and Billing
      • Why Was My Display Name Rejected?
      • Start Verification Button Greyed Out? Here’s What to Do
      • Migrating Your Number from Another Business Solution Provider (BSP)
  1. Onboarding

Managing Payments and Billing

Billing for WhatsApp is closely tied to Meta’s ecosystem. In many setups, you may need to add a payment method (credit/debit card) so Meta can charge for WhatsApp conversations and message delivery fees as per their pricing model.
This guide explains how to check billing status, where to manage it, and what to do if sending fails due to billing — starting from SendZen.

Step 1: Check billing status from SendZen#

1.
Log in to SendZen
2.
Go to My WABA
3.
Click View Status
4.
Open your phone number / WABA details
In View Status, you may see:
billing connected / not connected
payment required warnings
Meta links to open billing-related screens
If you don’t see enough detail, click:
Business Manager link (from View Status)

Step 2: Open Meta Billing from SendZen#

From SendZen My WABA → View Status:
1.
Click the Business Manager link
2.
In Meta, open Business Settings
3.
Look for Payments / Billing (label depends on your Meta UI)
Common places to check:
Business Settings → Payments
Business Settings → Billing
Business Settings → Business Info (sometimes shows billing profile info)
Meta UI can vary by country/account type. The key is: start from SendZen View Status → open Business Manager → navigate to Payments/Billing.

Step 3: Add a payment method (card)#

Once you are in the Payments/Billing section:
1.
Click Add payment method
2.
Add a valid credit/debit card
3.
Save

Best practices#

Use a company card (not a temporary personal card)
Ensure the card supports online/international payments
Keep sufficient balance/limit to avoid sudden message failures
After adding the card, make sure it is set as the default payment method (primary card), not just added as a backup. This is a very common reason billing still shows “payment method required”.

Step 4: Verify tax info (recommended)#

After adding your card, Meta may show an option like Verify tax info (or Tax information).
1.
In the same Billing/Payments area, look for Verify tax info
2.
Click it
3.
Fill in the required tax details (depends on your country)
4.
Save/Submit
This helps avoid billing blocks later and keeps your business billing profile complete.

Step 5: Confirm billing is active and linked correctly#

After adding a card and completing tax info:
1.
Go back to SendZen
2.
Open My WABA → View Status
3.
Refresh billing status
You should see billing move into a healthy state (if Meta has processed it).
Note: Billing updates can sometimes take time to reflect because Meta systems update asynchronously. Wait, refresh, and re-check.

Common billing issues (and fixes)#

1) “Payment method required” / messages failing due to billing#

Cause
No valid card on Meta billing profile
Card added but not set as default
Tax info not completed (in some accounts)
Billing account not active
Payment method expired/blocked
Fix
Add/replace card in Meta Billing
Ensure the card is set as default/primary
Complete Verify tax info if shown
Retry after a few minutes
Check SendZen View Status again

2) Card added but billing still shows “not ready”#

Cause
Meta sync delay
Incorrect Business Manager / wrong Meta account logged in
Fix
Ensure you are logged in to the Meta account that owns the Business Manager used in onboarding
Wait and refresh
Start again from SendZen → View Status → open Business Manager link

3) Team member can’t access billing#

Cause
They don’t have the required Meta permissions
Fix
In Meta Business Settings:
add them as a person
assign correct role (billing access is usually admin-level)
Read: Inviting Team Members and Assigning Roles (via SendZen)

Important notes (Meta-controlled)#

Note: Billing and payment setup is controlled by Meta. Sometimes after adding a payment method (and tax info), it takes time for Meta to approve/activate it. If billing status doesn’t update immediately, wait and refresh — timing depends on Meta.

Next guides (via SendZen)#

Registering Your Phone Number for the WhatsApp Business API
Managing Message Templates
Common Onboarding Issues
Modified at 2025-12-20 11:36:00
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Why Was My Display Name Rejected?
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